The method that we arrange delivery of your orders are based on a combination of value and weight, with the additional factor of any selected criteria added by you. Our standard economy delivery method is via Royal mail second class and would be applicable to most orders. Royal Mail first class post is selected where the package contents better suit that delivery method. All orders over £45.00 will be shipped on a signed-for basis, either with a Royal Mail tracked service, a suitable courier service, or if circumstances dictate, another signed-for service that is better served to deliver either to a specific location or a specific product type.
By Royal Mail
Items will be dispatched within 1 working day of receiving payment. We try our best to dispatch all items paid for by 3 pm on the same day but occasionally this will be deferred until the next day. If for any reason there is an unavoidable delay we will advise the customer by e-mail/Message. If The Royal Mail attempts to deliver a parcel unsuccessfully they will leave a card advising you of the failed delivery attempt and will advise you where you can collect the parcel from.
The Royal Mail will only hold your package for a specific period and it is your responsibility to contact them to collect or arrange re-delivery. We do all that we can to ensure your item reaches you promptly, and after a failed delivery has been made, the Royal Mail will not take further instruction from us, it becomes a contract between you and the Royal Mail.
Printers and other high-value products will be dispatched by courier service within 1 working day of receiving payment. If for any reason there is an unavoidable delay we will advise the customer by e-mail/message. It is important that we have a correct daytime telephone number and that your telephone has the facility to receive messages and texts. Either ourselves or the couriers may need to message you in the event of a failed delivery and a need to contact you to re-arrange delivery. The courier will try to deliver twice and will leave a contact card if delivery cannot be made.
Either ourselves or the courier will try to contact you for re-delivery information, however, if rearrangements have not been made within 5 days, the package will be returned to us with a £14.00 charge which we will pass on prior to re-arranging any delivery.
Proof of Postage
We obtain proof of posting for all goods dispatched via Royal Mail or via courier. This protects the customer and our company from goods mislaid in the post. In the event of the goods being late, please advise us and we will e-mail a scanned copy of the proof of posting, or a tracking number by return.
Proof of Delivery
Proof of delivery for tracked deliveries is determined by the Royal Mail or by the couriers that we use. Common employed methods by delivery companies can be a signature or a parcel photographed outside of an open door. Courier companies can also use Geo location which shows exactly where a photograph was taken, to back up proof of delivery.
Our shipping prices are for deliveries within the UK. Should you wish to purchase from outside of the UK, please e-mail us for pricing for overseas shipping, where the pricing is not indicated for your country.